CUSTOMER SERVICE REPRESENTATIVE

---

FREMONT, CA 94538

Job Description

---

ABILITIES REQUIRED:

 Clear, friendly and professional speaking skills.

 Clear, precise and professional writing skills.

 Computer/telephone/FAX equipment literacy.

 Organizational skills to accommodate multiple sales/service tasks.

 Personable disposition when interacting with employees and visitors.

 Interest in developing solid business relationships with clients.

 Motivation to learn catalog products/services with adequate knowledge to clearly convey

ordering information as required.

 Technical aptitude for product support

 Basic interest in high vacuum technology

DAILY TASKS:

 Accept all incoming telephone inquiries directed from customers and other outside

individuals.

 Provide product ordering assistance to customers as required.

 Provide quotations in a timely manner

 Enter sales orders/RMA’s into company computer system as required.

 Maintain control of weekly backlog report

 Maintain a satisfactory level of weekly orders entered.

 Maintain a satisfactory level of weekly sales revenue.

 Maintain a satisfactory level of weekly product quotations.

 Submit log of orders/revenue and quotes at the end of every week.

 Provide file maintenance to Customer Data Base

 Access sales related information as required to provide customer assistance as well as

production/collections assistance.

 Convert incoming calls into Sales Cycles* to the best of abilities and provide the

necessary follow-up to secure orders.

 Secure sufficient background information for complex calls and transfer to more capable

colleagues.

 Assist Administrative personnel, when requested, to secure payments for past due

products/services.

 Assist Receptionist as required, e.g., answer and direct incoming telephone calls to

company during breaks and absences.

*Sales Cycle: THE PERIOD OF ALL EVENTS AND TASKS LEADING FROM AN INITIAL

CONTACT TO A SALE AND ENDING WITH THE COLLECTION OF PAYMENT.

Requirements:

---

Working with ERP software systems Familiarity with RMA’s (definite plus!) Understanding of what a B.O.M. sale would be in an inventory ERP system Processing quotations Processing/entering sales orders Understanding of purchase orders with Net terms Basic understanding of Microsoft office, Word, Excel, Windows 10 & 11 Familiar with shipping methods and incoterms International sales (definite plus) Export compliance (definite plus)

---

To apply for this position, click the link below or contact the local office at (510) 795-0300

APPLY NOW