5 Reasons to Work in Customer Service

Posted on 04/15 by Erin Helms

No matter your long-term career goals, a job in customer service will teach you valuable skills that you will repeatedly need throughout your career. If you relish solving problems, helping others, and impacting the bottom line at your company, customer service might be right for you. Regardless of your path, the product knowledge will help you become an expert on your team and industry.

Transferable Skills

As you work in customer service, your subject matter expertise will grow. You will also learn valuable skills to help you land your next role. Examples include: Sales skills. Customers will teach you how they use your company's product to achieve their goals. Use this knowledge and experience. Social proof is an influential selling tool to tell prospects how the product is helping other customers. Marketing tools. Product knowledge is valuable. In-depth product expertise and communication skills can help you land a job on your marketing team. Product development skills. Build the product you are servicing. When you know the product well, there is an excellent chance you can build it too. Use your knowledge to help make the product you're servicing.

Educate Customers Without Selling a Solution

Customer service creates the opportunity to educate without selling a customer the solution. You can be a creative product expert a customer is looking to for an answer. Perhaps you can educate the customer on using a product in a new way or develop an out-of-the-box alternative.

Problem-Solving Skills

Customer service is problem-solving. Whether it be a quick fix or a multistep process, each customer problem requires creative thinking, people skills, and expertise to solve. This talent for solving problems quickly, efficiently, and diplomatically is crucial for any job, not just customer support. If you want to earn a promotion, manage a team, or use your influence to achieve goals, problem-solving ability is a must-have skill.

You Will Master Communication

Customer service demands that you communicate in a variety of communication mediums. Exposure includes email, phone, live chat, social media and community forums. Eventually, you will be a master of digital communication. Communication on different platforms enables you to establish relationships with people you may not have met.

Build a Network

It is common not to know the answer to a customer's question. You will have to pull knowledge from your colleagues. Build a network of co-workers with unique skillsets and expertise, and you will be able to effectively complete a job and build a network of opportunities for growth and professional development.

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LaborMAX can help you put your customer service skills to work in various industries. These recruiting specialists can help you work with top employers nationwide who will appreciate your talents.

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