Job Description
**Plumbing Dispatcher**
**Pay:** $18-$20/hour
**Schedule:** Monday-Friday, 7:30 AM - 4 PM, On-call once a month (from home)
Join our team and Drains as a Customer Service Representative (CSR). You’ll be the first point of contact for our customers, providing exceptional service, resolving issues, and ensuring satisfaction.
**Responsibilities:**
- Respond to customer inquiries via phone, email, chat, or social media
- Assist with orders, returns, exchanges, and product info
- Resolve customer complaints with empathy and problem-solving
- Maintain accurate records and follow up for satisfaction
- Collaborate with other departments to address needs
- Complete administrative tasks as needed
- Complete "Dispatch for Dollars" training
**Qualifications:**
- High school diploma (or equivalent)
- Previous customer service experience is a plus
- Strong communication and problem-solving skills
- Attention to detail and organizational skills
- Service Titan knowledge is a plus
Be part of our team and help provide top-notch service to our customers!